Responsible Gaming
We’re committed to providing a fun and safe place to
enjoy online casino games.
On this page you
will find plenty of useful tools and information to
help you stay in control.
We value the welfare of our customers and strive to ensure that all our players enjoy our games responsibly, which is why Dazzletag Entertainment Ltd casinos promotes the 7 virtues which help guide players to experience the ultimate happy play.
That’s why we have plenty of useful tools and information to help you stay in control.
Talk to Us
We are here to help. Our friendly Customer Support team can help guide you through the options we have available and where to seek external help. We are available between 9am and midnight every day, so feel free to contact us for a chat if you have any concerns or would like to know more about your Play Safe options.
Play Safe Tools
Deposit Limits
You can set
a daily, a weekly or a monthly deposit limit to your
account.
If you would like to talk to
someone about deposit limits or need help setting
them up, pop across to our live help team or drop us
an email.
Take a Break
Applying a
take a break/time out will suspend your account for
the length of time requested (from 24 hours to 6
weeks). This status will also be applied across any
other accounts you hold on any of our brands within
24 hours. Your account will not automatically be
reopened, you will need to contact our Customer
Support who will offer to extend your time out if
required or apply the necessary checks prior to
reopening your account.
Reality Check
You can set a reality check on your account which
will notify you each time your limits have been
reached.
For example, if you set a 30
minute reality check, every 30 minutes the
‘reality check’ will suspend play and
give you the option to continue playing or end your
session
Identifying a problem
Gambling should be treated as a pleasurable pastime
and should NEVER be seen as a way to earn money.
Whilst many people do gamble within their means, for
others gambling can become difficult to control. To
help you remain in control of your gambling, it’s
good to remember;
– Keep track of
your spending and maintain a budget
–
Only use funds you can afford to lose (or are happy
to use to gamble without resulting in unpaid bills
or debts)
– Avoid chasing your losses
–
To help manage your spending, add a deposit limit to
your account
– You can always take a
break. Simply contact our Customer Support team, or
check out the “Account Closure” section of our site
via “More Account Options”
– It is ok to
talk about your gambling. Our Customer Support team
are specially trained in Responsible Gambling, and
there are a number of services available away from
our site, including GamCare and BeGambleAware.
– Take Time to Think
If your gambling affects your mood, if you are
gambling in secret or if gambling is having any
other detrimental effect on your lifestyle,
livelihood and/or home/work life, it is possible you
may have a gambling problem, or may need to seek
advice on managing your gambling. Our Customer
Support team can offer more information on
Responsible Gambling and how to manage your
spending, and you can find information on other key
features and tools available on site, as well as
links to specific organisations who may be able to
help, in the sections below.
Getting Help
If you are in need of support for problem gambling, it is important to talk to someone about this. Several organisations that we can recommend for help are;
– Gamcare
– Gamble Aware
– Gamblers Anonymous
You may also register your details with the GAMSTOP service in order to help prevent sign up and
accessing all UK licensed gambling operators.
In addition to these organisations and options, you
may also wish to use the GAMBAN content filter tool. Used in conjunction with
other measures, this tool helps to block your access
to websites such as ours on multiple devices.
See
‘More Account Options’ for the option to
Self-Exclude. If you decide to Self-Exclude from our
website, we will apply the same exclusion across our
other brands, and recommend that you also apply the
same exclusion to any other account you may hold
with other operators, or where you may have access.
Gamstop
To prevent yourself from gambling on our site and all others that are licensed in the UK, we advise you to visit GAMSTOP, the UK’s national online self-exclusion scheme, and register your details.
Our sites check the GAMSTOP database upon log-in and registration so access will be prevented immediately upon your GAMSTOP registration.
More Account Options
Additional Controls
To
further ensure you play within your limits, we offer
options to set wagering, loss and session limits.
Please contact our Customer Support for more.
Account Closure
If you
feel like you just need to close your account for
reasons that are not related to responsible
gambling, you can do so by contacting our Customer
Support.
Self Exclusion
If your gambling has become a problem, you can request a self-exclusion for a period starting from six months all the way to a permanent exclusion. If you apply a self-exclusion to your account, your account will be immediately suspended, and you will not be able to login or play for the period you have set. We also ensure that any other account you hold across our brands will be self-excluded within 24 hours.
If we you have identified a Gambling Issue then we advise that you to visit and register with GAMSTOP, the UK’s national online self-exclusion scheme.
If, after your exclusion has expired, you wish to
reopen your account, you may request this by
contacting our Customer Support. Reopening an
excluded account is subject to a 24-hour cooling off
period to allow you to consider whether you wish to
continue and cancel the request before access is
given. This request to reopen can only be made once
an active exclusion on your account has expired and
will be subject to further review by our Operations
team before reopening is completed. It is also worth
noting that any request to reopen made whilst an
exclusion is active will be rejected.By clicking the
below ‘Request a self-exclusion’ option from
the account closure menu, you agree that you
understand the self-exclusion process, that your
account will be closed immediately and we will use
all reasonable means to restrict your access on all
of our brands within 24 hours.